Help Centre
c100i Frequently
Asked Questions
Everything Bangladesh players need to know about c100i — from creating your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting markets, game rules, and our responsible gaming tools. Find your answer below.
This page covers the most common questions asked by c100i players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are brand new to c100i or a returning player looking for specific information about deposits, withdrawals, bonuses, or responsible gaming tools, you will find clear, direct answers below. If your question is not listed here, our support team is available 24/7 at [email protected].
What We Cover
Five Categories, Every Answer
This c100i FAQ is organised into five topic areas so you can jump straight to what you need without reading through unrelated content.
Account & Registration
How to sign up, complete KYC verification, reset your password, manage multiple accounts, and close your c100i account. Everything about getting started and staying compliant.
Deposits & Withdrawals
Detailed guidance on depositing via bKash, Nagad, Rocket, and bank transfer. Minimum amounts, processing times, fees, and what to do if a transaction goes missing.
Games & Gameplay
Cricket betting markets including BPL and IPL, slot game RTPs, live casino providers, mobile compatibility, and how fair play is ensured across all c100i game titles.
Bonuses & Promotions
How the c100i welcome bonus works, wagering requirement rules, free spins eligibility, reload bonus frequency, and how to track your bonus progress from your account dashboard.
Safety & Responsible Gaming
Platform security, licensing, SSL encryption, the 21+ age policy, self-exclusion options, deposit limits, time-out tools, and how to contact support if gambling is becoming a concern.
Still Need Help?
If your question is not answered in the sections below, our support team is available 24 hours a day, 7 days a week. Reach us at [email protected] with your username and a clear description of your issue.
Account & Registration
To create a c100i account, visit c100i.io and click the registration button on the homepage. You will need to provide a valid email address, choose a username and password, and confirm you are at least 21 years of age. Account activation requires you to verify your email address. Full withdrawal access is unlocked after completing KYC identity verification.
c100i requires a valid government-issued photo ID for KYC verification — an NID (National Identity Card), passport, or driving licence are all accepted. You may also be asked to submit a selfie holding the document, and in some cases a recent utility bill or bank statement as proof of address. Verification typically completes within 24 to 48 hours of submission.
The minimum age to register and play on c100i is 21 years old. This applies to all players regardless of location. c100i enforces strict age verification during the KYC process, and any account found to be operated by a person under 21 will be immediately suspended and any funds returned.
On the c100i login page, click the "Forgot Password" link beneath the password field. Enter your registered email address and you will receive a password reset link within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam folder or contact [email protected] for manual assistance.
No — each player is permitted exactly one c100i account. Opening duplicate accounts violates our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the situation before it affects your standing.
To close your c100i account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be refunded to your verified payment method. If you are closing the account due to a gambling concern, we strongly recommend activating self-exclusion first via Account Settings — this takes effect faster and prevents re-registration.
Deposits & Withdrawals
To deposit via bKash on c100i, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a c100i bKash merchant number or provided an in-app redirect. Complete the payment from your bKash app or dial *247#, then enter the transaction ID in the c100i deposit form to confirm. Most bKash deposits are credited within 5 to 15 minutes.
Nagad deposits on c100i are typically credited within 5 to 15 minutes of the transaction being confirmed on the Nagad side. During peak hours — particularly on weekends or BPL match days — processing may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction ID for a manual review.
The minimum deposit on c100i is ৳500 BDT for most payment methods including bKash, Nagad, and Rocket. Bank transfer minimums may be higher depending on the specific bank — typically ৳1,000 BDT for Dutch-Bangla Bank, BRAC Bank, and IBBL transfers. Check the Deposit page in your account for the current minimum specific to your chosen payment method.
The minimum withdrawal amount on c100i is ৳1,000 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or bank transfer. You must complete KYC verification before your first withdrawal can be processed. c100i does not charge withdrawal fees, though your payment provider may apply their own transaction charges.
c100i processes withdrawal requests within 24 to 48 hours on business days. Once approved, funds reach your bKash or Nagad wallet typically within 15 to 30 minutes of processing. Bank transfers to Dutch-Bangla Bank, Sonali Bank, or BRAC Bank may take an additional 1 to 2 business days to reflect in your account. Withdrawals submitted over weekends or public holidays are processed on the next working day.
c100i does not charge any internal fees on deposits or withdrawals. Any charges you see are applied by your payment provider — for example, bKash may deduct a small service fee on their end for certain transaction types. We recommend checking your payment provider's current fee schedule. c100i's platform-side processing is always free of charge for verified account holders.
Games & Gameplay
Yes — c100i offers a full cricket betting market covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, live in-play markets, and more. Markets typically open 24 to 48 hours before match start and update in real time during live games.
c100i hosts 500+ slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, 5-reel video slots, Megaways titles, and progressive jackpot games. Popular titles played by Bangladesh players include Gates of Olympus, Sweet Bonanza, Book of Dead, and Wolf Gold. New releases are added to the catalogue regularly.
Yes — c100i is fully optimised for mobile browsers on both Android and iOS devices. The platform is a responsive web application, meaning you can access all games, deposits, withdrawals, and account features directly through your phone's browser without downloading a separate app. Simply visit c100i.io on your mobile browser and log in to your account as normal.
RTP (Return to Player) varies by individual slot title and is set by the game provider, not c100i. Most slots on the c100i platform have RTPs ranging from 94% to 97%. Games from Pragmatic Play and NetEnt typically publish their RTP in the in-game information panel — look for the "i" or "Help" button within the game. c100i does not alter RTPs from the values certified by game providers.
Yes — c100i offers a live casino section powered by Evolution Gaming and Ezugi, featuring live dealer roulette, blackjack, baccarat, and game shows such as Crazy Time and Lightning Roulette. Live tables run 24 hours a day and are streamed in HD from professional studios. Bangladesh Standard Time (BST, UTC+6) peak hours typically see the most tables open and the most active player count.
Bonuses & Promotions
c100i offers a welcome bonus for new players on their first deposit — the current offer and percentage match are displayed on the Promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, meaning you must bet the bonus amount a specified number of times before withdrawing winnings derived from it. Always read the full terms on the Promotions page before opting in.
Wagering requirements on c100i specify how many times you must bet a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets to clear it. Contributions from different game types may vary — slots typically contribute 100%, while certain table games may contribute less. Your progress is tracked in the Bonuses section of your account.
Yes — c100i runs ongoing promotions that include free spins on selected slot titles, reload bonuses for existing players, and seasonal offers tied to events like Eid, Pohela Boishakh, and the IPL or BPL season. These promotions are posted in the Promotions section of your account. Opt-in is usually required and promotional terms — including eligible games and expiry dates — are listed alongside each offer.
No — winnings generated from a bonus cannot be withdrawn until the associated wagering requirements have been fully met. Attempting to withdraw early will forfeit the bonus and any winnings derived from it. Your real-money balance (deposited funds separate from bonus funds) remains withdrawable at any time, provided KYC verification is complete and no active bonus restrictions apply to your account.
c100i rewards active players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher membership tiers — each tier comes with improved reload bonus percentages, faster withdrawal processing, dedicated account manager access, and exclusive event invitations. Log in to your c100i account and visit the Loyalty section to view your current tier, point balance, and the benefits available at the next level.
Safety & Responsible Gaming
c100i operates under an international offshore gaming licence and uses 256-bit SSL encryption to protect all player data and financial transactions. The platform is fair-play certified with games supplied by internationally regulated providers. Online gambling regulation in Bangladesh is complex — it is your personal responsibility to confirm that participating is compliant with local laws in your jurisdiction before registering.
c100i uses industry-standard 256-bit SSL encryption across the entire platform, ensuring all data transmitted between your device and our servers is secured. Financial data is handled in compliance with PCI DSS standards. We do not share your personal information with third parties for marketing purposes. For full details on how your data is collected, stored, and used, refer to the c100i Privacy Policy.
c100i offers self-exclusion periods of 6 months, 12 months, or permanent lifetime closure for players who feel their gambling has become a problem. Self-exclusion is activated via Account Settings under the Responsible Gaming tab and takes effect immediately. During exclusion, your account is fully suspended — no login, deposits, or bets are possible. Any remaining balance is returned to your verified payment method.
The primary way to contact c100i support is by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all queries within 48 hours — urgent matters such as self-exclusion requests or suspected unauthorised access are prioritised and typically resolved within 1 hour. When emailing, include your registered username and a clear description of your issue to speed up the process.
If you suspect unauthorised access to your c100i account, email [email protected] immediately with the subject line "Urgent: Account Security" and include your registered username. Our security team will place a temporary lock on your account within one hour of receiving your report, preventing any further activity. You should also change your email password and check for suspicious logins on any other accounts that share the same password.
Still Have Questions?
We Are Here to Help
If you could not find the answer you were looking for in this FAQ, our support team is available 24 hours a day, 7 days a week. Email us at [email protected] with your username and a description of your issue. You can also explore the pages below for more detailed information on specific topics — from cricket betting and slots to responsible gaming and account terms.
Urgent issue? For account security concerns, unauthorised access, or immediate self-exclusion requests, mark your email subject line as "Urgent" — these are escalated and handled within one hour, around the clock.